Refund & Return Policy

Policy

Return Policy

Our policy lasts 7 day from the day you receive the product. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned and following exception apply to this policy,
1) Cosmetics & Sunglasses
2) Due to the intimate nature, we do not handle returns & refunds for Innerwear, Sleepwear.
3) Personal care products


To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after receipt of product.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@bigbananaonline.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@bigbananaonline.com and send your item to: 58, Sector 1, Chiranjiv Vihar Ghaziabad Delhi IN 201002.

Gifts
All the Zero Value items does not fall under the preview of our 7 days returns and refund policy and customer shall not be entitled to claim the amount in lieu of the product. All Zero Value items or free items or gifted items are non returnable. 


Shipping
To return your product, you should mail your product to: 58, Sector 1, Chiranjiv Vihar Ghaziabad Delhi IN 201002

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over INR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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